Choosing an auto repair shop is an important decision! It’s like choosing a doctor. You want to trust them and know that they’ll be there when you need them. You want your car fixed, you want it done right, and you want to pay a fair price.
Not all auto shops are created equal, and making an informed decision can save you time, money, and stress in the long run. Let's explore some key questions you should ask yourself before selecting an auto repair shop. Plus, we'll provide tips for optimizing your decision-making process for the best results.
Can I trust them to treat me fairly?
It's important to ensure that you will be treated fairly and respectfully. Take a look at reviews from other customers to get a sense of their experiences. Ask family and friends who they trust to use. Positive feedback from satisfied customers is a strong indicator of a reputable auto repair shop. Additionally, we believe in the power of transparency, so we provide show-and-tell sessions to demonstrate our process and give you peace of mind. Our certified technicians also use digital vehicle inspections (DVI) to keep you informed every step of the way.
Do they know my car type?
You want to be certain that the repair shop you choose has experience working with your specific car type. Our team has extensive knowledge and background in handling various domestic and Asian import car models, and we would be happy to explain and show you how we have successfully serviced similar vehicles. Let us know if you need any recommendations if you have a European import.
Is the shop properly licensed and does it carry insurance?
This protects you in case of accidents or damages during the repair process. Harrell & Beverly is properly licensed and insured.
How long will this repair last?
We aim for exceptional quality in our repairs. While we don't have a crystal ball, we will always recommend what is best for you and your vehicle's longevity.
Do they use quality parts?
Find out if the shop uses original equipment manufacturer (OEM) parts or aftermarket parts. OEM parts are often of higher quality and can provide better performance and durability. Harrell & Beverly uses the highest quality parts available for your particular need. We can also provide you with options and costs, and together, we will make the best decisions based on your safety and wallet.
When will my car repair be completed?
If a shop is unable to update you on the status of your vehicle, consider that a warning sign. We understand the importance of time and convenience for our customers. That's why we commit to providing you with updates on your vehicle. Rest assured that we do our very best to honor these commitments and keep you informed throughout the repair process. Please understand that things don't always go to plan and that parts availability may be limited in some cases.
How much will my car repair cost?
We completely understand that you don't want to spend a lot of money on repairs. While cost should be a factor in your decision-making, it is very important that you are comfortable with the value and quality that you are receiving. We not only provide an estimate, but we also take the time to explain how our repairs will save you money in the long run. Our goal is to ensure the reliability and value of your vehicle, so you can have peace of mind on the road.
We hope these questions and explanations have been helpful to you in making your decision. If you have any further inquiries or concerns, please don't hesitate to reach out. We're here to assist you and provide the best auto repair experience possible.
Give us a call and we'll be happy to talk you through our process and how we can make your auto repair experience a great one at Harrell & Beverly! 407-322-8415
When the weekend rolls around and you notice a strange noise or a warning light on your dashboard, it's tempting to take your vehicle to the nearest automotive repair shop that's open. However, before you rush to do so, it's worth considering why you might want to think twice about weekend repairs. In this blog, we'll explore the reasons why customers should be cautious about taking their vehicles to an automotive repair shop that operates on weekends.
Shops that are open on weekends are usually focused on quick service and customer turnaround. Getting an accurate diagnosis on your vehicle will be much harder to do on weekends. The more experienced and knowledgeable technicians and service advisors do not work Saturdays and Sundays because time with family is valuable to them. Additionally, weekday operations typically have higher levels of oversight and management availability, ensuring that your concerns are addressed promptly. On the weekends, with reduced staffing and management presence, there may be a likelihood of miscommunication or issues not being resolved to your satisfaction.
The right parts for your car can be harder to get on weekends. Just because a shop is open on weekends doesn't mean the parts they need for your repairs will be available on weekends. Weekends can be problematic when it comes to sourcing replacement parts and working with suppliers. Many parts stores and suppliers operate on a limited schedule on weekends, which means that repair shops might face delays in obtaining the necessary parts for your car. This can result in longer repair times and added inconvenience for you as the customer.
You may end up waiting longer for a repair to be completed. If a shop isn't able to accurately diagnose your concern over the weekend, your vehicle could get lost in the shuffle of the Monday rush and the tech who began your job may not be the one finishing your job. This can cause undue stress for commuting or travel plans.
The overhead is higher for a shop that must staff for Saturday/Sunday hours. Saturdays/Sundays can mean an increased cost in overtime and operating expenses. That cost is passed on to you.
The majority of shops with weekend hours are chains. This can add 5 to 20 percent to your bill in the form of royalties. Harrell & Beverly is a small, local business and we have fair prices for the quality of work and level of customer service we provide!
Due to abbreviated weekend hours, your job may get rushed. Properly diagnosing a vehicle issue is crucial for ensuring the right repairs are performed. During the weekend, when the shop is busy, there may be limited time for a thorough diagnostic process. Rushing through this step can lead to misdiagnoses and unnecessary repairs, which can be both costly and frustrating for customers. Technicians and service advisors that are rushing through jobs are likely to make more mistakes. This affects how your repair is completed, the quality of the parts, and your cost.
Weekend hours can cause technician burn out. Shops that are open on Saturdays/Sundays will notice a decrease in productivity and customer service. If employees are thinking about missing out on time with family and friends and the ability to work on home projects, then they are not concerned about your car and the quality of the work. Shops that are open on weekends don't necessarily have their employees' best interests in mind. Harrell & Beverly greatly values the expertise and work-life balance of our team and so we provide them with work-free weekends and hour-long lunches so they are rested and ready to give you the best automotive service and repair you've ever experienced.
There's the potential your bill may be higher. While it's not universally true, some automotive repair shops may charge higher rates for weekend services. Due to the demand for weekend repairs and the need to pay overtime to employees, you might end up paying more for the same service that could be cheaper during the week. It's essential to inquire about pricing and compare it to weekday rates to make an informed decision.
The best technicians don’t work at places that are open on weekends. You won't often see high-caliber, experienced technicians working on the weekend. You need to be able to trust your mechanic and know that he will be there when you need him.
While it might be tempting to get your vehicle repaired over the weekend for the sake of convenience, it's essential to consider the potential drawbacks. Limited staff availability, rushed jobs, reduced quality, higher costs, limited access to parts, and less accountability are all factors that can make weekend automotive repairs less ideal. If possible, it's often better to plan your vehicle repairs during the week when repair shops have their full staff, access to parts, and the time needed for comprehensive diagnostics and quality workmanship. Your car deserves the best care, and YOU do too! Sometimes that means waiting until Monday rolls around.
We can help you get your car checked out during the week so that's one thing off your weekend plate. Harrell & Beverly provides shuttle service, free wi-fi, snacks and drinks, and music requests! We hope this has been helpful. Don't hesitate to reach out if you have any questions, comments, or concerns!
Ug. The responsibility of car maintenance and repairs can be a drag on your wallet. It's one of the last things we want to spend money on. However, let's see if we can help you take a more proactive approach to make those pesky repairs less painful. Psssst . . . and we can even help significantly reduce your expenses on auto repairs. So here's six ways to save money while ensuring your vehicle remains in good condition.
How to Repair ADAS Systems
If you own a vehicle with ADAS systems, be sure to have it regularly maintained. If an ADAS system in your vehicle is not working properly, it is important to have it repaired as soon as possible. A malfunctioning ADAS system could put you and other drivers at risk. Take your vehicle to a qualified auto repair shop to have it addressed!
Our service technicians are diagnostic experts and use the latest technology to "talk" to your vehicle to get to the bottom of your concerns. Vehicle technology is always changing and it's best to keep your vehicle maintained at regular intervals to ensure that all systems are functioning properly, keeping you and your family safe on the roads! Need to chat with a knowledgeable mechanic or service advisor? Give Harrell & Beverly a call at 407-322-8415.