What Every Auto Repair Shop Customer Should Ask (And Never Be Afraid To)

At Harrell & Beverly, we believe every driver deserves transparency, respect, and high-quality service. Whether you're facing a complex transmission issue or trying to keep up with routine maintenance, getting your vehicle repaired shouldn't feel like a guessing game. We strive to provide you with clarity and confidence throughout the entire process.

Essential Questions to Ask Your Mechanic

Lloyd Beverly and Nelson Beverly, Brothers and 4th Generation Owners of Harrell & Beverly in Sanford, FL

Getting your car repaired can be stressful. Here are some important questions to always ask your mechanic.

✔️ What’s wrong with my vehicle, and how did you determine that?

You deserve a clear explanation of the problem and the steps taken to diagnose it. A reputable shop will take the time to walk you through the entire process.

✔️ Can I see photos or videos of the issue?

Visual proof builds trust and helps you understand what's happening with your vehicle. We use digital inspections to show you exactly what we're seeing.

✔️ What parts are being used, and why did you choose them?

Not all parts are created equal. Ask the shop if they’re using OEM, aftermarket, remanufactured, or junkyard parts—and how that choice affects quality, cost, and longevity.

✔️ Any other questions!

There are no dumb questions. A reputable auto repair shop employs service advisors and technicians willing to answer any questions you have about your repair process.

If a shop can’t provide clear answers, visual documentation, or explain their parts and process confidently, that’s a red flag. You deserve transparency. If you’re not getting that, seek out a business that values your trust—like Harrell & Beverly.

A Real-World Reminder: An Experience Worth Sharing

Recently, a customer came to us after their 4WD system stopped working, yet again. They had previously had repairs done at another shop, but something didn’t feel right. Their instincts led them to us, and we’re grateful they reached out.

Upon inspection, we discovered multiple problems:

• A junkyard transfer case had been installed, likely without proper testing.

• Transmission fluid was leaking into a key electrical connector.

• Missing fuse box components had caused the customer to jump fuses just to get the A/C working.

• Several electrical faults and codes were evident, especially concerning the range actuator and sensor circuits.

  
  

This situation illustrates how taking shortcuts can lead to larger, more expensive, and potentially dangerous problems down the line. Unfortunately, many customers suffer from similar scenarios, leaving them frustrated and burdened with costly repairs.

Understanding the Costs of DIY Fixes and “Budget” Repairs

We recognize that vehicle repairs can be unexpected and often expensive. However, using the wrong parts or skipping necessary diagnostic steps may actually worsen the situation. A “quick save” might appear cost-effective at first, but this approach could turn into a major budget buster and, worse, a safety risk.

It's often tempting to fix minor issues on your own or to opt for low-cost repairs from less reputable shops. However, these choices can lead to cascading problems that are much more costly and complicated to resolve.

Why Prevention is Key

Prevention is usually your best bet. Regular maintenance and timely repairs can help you avoid significant issues down the line. By investing in quality service now, you can save yourself both time and money in the long run.

In addition to quality parts and thorough diagnostics, a reliable auto repair shop will provide you with continuous updates. Whether it’s a photo of a worn part or a video walkthrough, they should communicate effectively, helping you make informed decisions.

Choosing the Right Auto Repair Shop

When it comes to your vehicle, you deserve a repair shop that prioritizes your needs. At Harrell & Beverly, we take the time to ensure every step is covered and every question is answered, leaving you feeling confident about our work.

Your safety and trust matter more to us than rushing a job or guessing at the issue. We're committed to doing it right, every time. Your vehicle is an essential part of your life, and we want to ensure it runs smoothly.

📍 Serving Sanford and surrounding Central Florida communities

📞 Have questions or concerns about your vehicle? Give us a call at (407) 322-8415 or stop by—we're here to help.

In today's world, having confidence in your auto repair service isn’t just a luxury: it’s a necessity. Ultimately, you deserve a mechanic who listens, explains, and will always put your best interests first.