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Frequently Asked Questions

  • ​What kinds of vehicles do you repair?
    Harrell & Beverly Transmissions & Auto Repair provides service for all domestic and Asian import cars, trucks, and SUVs model years 1996 and newer. We also welcome commercial and fleet vehicles. Acura, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hummer, Hyundai, Infinity, Isuzu, ​Jeep, Kia, Lexus, Mazda, Mitsubishi, Mercury, ​Nissan, Pontiac, Ram, Saturn, Scion, Subaru, Suzuki, Toyota
  • Do you require an appointment?
    We do recommend scheduling an appointment with us so we can give you the personal attention you and your vehicle deserve. However, if you find yourself in a tough spot with your car, call us at 407-322-8415.
  • ​Can I supply my own parts?
    We do not use customer supplied parts for warranty and liability reasons.
  • ​Do you rebuild transmissions in-house?
    Transmissions are our specialty and we have rebuilt many transmissions over the years. However, with changes in vehicle technology, it is far more beneficial to the customer, with today's computer-driven vehicle, to install a JASPER® remanufactured transmission. JASPER transmissions are of the highest quality and reliability. Each comes with an up to 3 Year/100,000 Mile Nationwide Transferable Parts and Labor Warranty.
  • Can you provide me with an estimate over the phone?
    We are unable to give accurate estimates over the phone until we are able to evaluate the vehicle. That would be unfair to you and unfair to us. The exact cost of any repair is unknown until performing diagnostics. As a vehicle owner, you shouldn’t make decisions based on ballpark figures. A shop may give you a cost over the phone, but if the figure is too high, you unknowingly overpay, and if the figure is too low, you will have to fork over more money. The best way for us to help you is to diagnose the issues in person, and then we are better able to inform you of the cost of repairs.
  • I've already had my vehicle looked at by another shop. Can I get an estimate from you to compare?
    Your vehicle is much like taking it to another doctor for a second opinion. For us to provide answers, we need to do our own evaluation so we can provide you with an accurate estimate.
  • Do you have a diagnostic fee? Does that go toward my repair bill?
    Yes, we do have a testing and evaluation cost and it does not get credited to your final repair bill. Having us perform testing and diagnostics on your vehicle will save you time, money, and hassle. Say your vehicle is making a weird noise. Your brother, neighbor, and coworker give you three different possibilities – which is correct? Your wallet can’t afford to gamble with making unnecessary repairs. Car problems are like medical problems; both require a professional to find a solution to a problem you can’t solve.
  • Do you have a shuttle service?
    We can give you a ride if you need one! We provide free drop off or pick up for our customers who are within a reasonable distance.
  • Can I drop/pick up my car before/after hours?
    You are welcome to leave your vehicle with us if we are not open at a convenient time for you! You will see a secure key drop near our bay door with instructions on how to leave your keys safely with us.
  • Do you provide rental cars?
    We can help you with arranging a rental car through your insurance, if needed. We may also be able to lend you a vehicle, but this depends on the situation and availability.
  • ​Do you provide towing service?
    We recommend Athens Towing. They provide 24 hour towing, recovery, and emergency road service. Their phone number is 407-321-2948.
  • Should I buy an aftermarket insurance policy?
    Short answer - it depends. They are usually not worth the money and are written to favor the seller and not the buyer. People believe these polices will cover everything under the sun. But most policies only cover certain components, not all components required to do jobs correctly, and leaving you to pay the difference. It all comes down to the numbers. We have seen many instances where insurance companies try to payout less for repairs than they made selling the policy. Read your policy carefully.
  • Can you provide service under my extended warranty?
    Yes, we work with aftermarket warranty companies (AWC). We will present our findings and recommendations, and prepare an estimate, to the AWC just like we would to you. Please note: Sometimes the AWC will approve everything with no questions. Sometimes they will send an inspector to compile their own report which can cause delays. Sometimes they will deny recommended service or repair depending on the wording of your agreement. And sometimes they will only approve a portion of the estimated dollar amount. When this happens you would be responsible for the difference including the deductible. Bottom line is that we work for you and not for the AWC. We will represent you as best we can, but if the AWC is not doing what needs to be done then you can decide to not use them or contact them directly to try and resolve whatever the issue may be. We would be happy to read through your AWC agreement to help answer any questions you might have!
  • Do you work with my auto insurance?
    Yes, we will work with your insurance provider and will coordinate the necessary communication and paperwork that is required.
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