In today's digital age, with quick access to the internet and hundreds of Google reviews, a business's reputation holds more weight than ever before. And it's especially true in the automotive repair industry.
We have heard frustrations from customers who come away with an icky taste in their mouths after dealing with certain auto repair shops. Customers are likely to take those bad experiences with them, and they often expect to have the same experience at another shop.
As proud owners of a small auto shop, we recognize the importance of upholding our values of honesty, professionalism, and dependability. We do our best to ensure our customers receive not only exceptional service but also ethical practices.
Ethical conduct in the auto repair industry goes beyond competence and courtesy.
Harrell & Beverly has a deep commitment to honesty, transparency, and respect for both our customers and colleagues. While shortcuts and dishonest practices may yield short-term gains, we firmly believe that long-term success stems from integrity and genuine care for those we serve. This has held true for us for over 65 years.
Harrell & Beverly will not upsell unnecessary services.
One prevalent issue in the automotive repair sector is the temptation to upsell unnecessary services—a practice we vehemently oppose. We understand the fine line between proactive maintenance and unjustifiable repairs. Our approach is to provide guests with honest assessments, outlining immediate needs, potential future concerns, and associated risks, empowering them to make informed decisions without pressure or deception.
Harrell & Beverly will not be deceptive in our billing.
We condemn any form of outright deception or overcharging, such as billing for work not performed—an unethical behavior that tarnishes our industry's reputation. We stand firm against such practices and prioritize accountability, rectifying any mistakes on our part at our own expense, not the customer's.
Harrell & Beverly values and empowers our techs.
Some shops pay their technicians using a flat-rate system which can sometimes incentivize unethical behavior, as technicians may feel compelled to cut corners or inflate hours. Our technicians are paid hourly and also receive bonuses based on internal performance metrics, training, and certifications. This allows our technicians to take the time needed to be thorough and solve the more complex auto issues that we encounter.
Harrell & Beverly respects our customers and colleagues.
Respect is another cornerstone of our business. We extend that respect to our customers and colleagues. From our vendors and parts delivery drivers to our employees and guests. If damage occurs, we take full responsibility and handle the situation transparently and promptly. If a customer has a concern with how we communicated with them or completed their repairs, we take that feedback to heart and make changes moving forward.
Harrell & Beverly is committed to ensuring that every job is done right.
Ultimately, it's about keeping our word, maintaining integrity and the reputation we have had for over 65 years, and upholding ethical standards in every aspect of our work.
At Harrell & Beverly, we are committed to providing not just quality auto repair, but also a commitment to ethical practices that build trust and lasting relationships with our valued customers.