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Are You Choosing the Right Auto Repair Shop? 7 Questions to Ask Yourself First

Customer car keys hanging on a peg board

Choosing an auto repair shop is an important decision! It’s like choosing a doctor. You want to trust them and know that they’ll be there when you need them. You want your car fixed, you want it done right, and you want to pay a fair price.


Not all auto shops are created equal, and making an informed decision can save you time, money, and stress in the long run. Let's explore some key questions you should ask yourself before selecting an auto repair shop.


Can I trust them to treat me fairly?


It's important to ensure that you will be treated fairly and respectfully. Take a look at reviews from other customers to get a sense of their experiences. Ask family and friends who they trust to use. Positive feedback from satisfied customers is a strong indicator of a reputable auto repair shop. Additionally, we believe in the power of transparency, so we provide show-and-tell sessions to demonstrate our process and give you peace of mind. Our certified technicians also use digital vehicle inspections (DVI) to keep you informed every step of the way.


Do they know my car type?


You want to be certain that the repair shop you choose has experience working with your specific car type. Our team has extensive knowledge and background in handling various domestic and Asian import car models, and we would be happy to explain and show you how we have successfully serviced similar vehicles. Let us know if you need any recommendations if you have a European import.


Is the shop properly licensed and does it carry insurance?


This protects you in case of accidents or damages during the repair process. Harrell & Beverly is properly licensed and insured.


​How long will this repair last?


We aim for exceptional quality in our repairs. While we don't have a crystal ball, we will always recommend what is best for you and your vehicle's longevity.


Do they use quality parts?


Find out if the shop uses original equipment manufacturer (OEM) parts or aftermarket parts. OEM parts are often of higher quality and can provide better performance and durability. Harrell & Beverly uses the highest quality parts available for your particular need. We can also provide you with options and costs, and together, we will make the best decisions based on your safety and wallet.


When will my car repair be completed?


If a shop is unable to update you on the status of your vehicle, consider that a warning sign. We understand the importance of time and convenience for our customers. That's why we commit to providing you with updates on your vehicle. Rest assured that we do our very best to honor these commitments and keep you informed throughout the repair process. Please understand that things don't always go to plan and that parts availability may be limited in some cases.


How much will my car repair cost?


We completely understand that you don't want to spend a lot of money on repairs. While cost should be a factor in your decision-making, it is very important that you are comfortable with the value and quality that you are receiving. We not only provide an estimate, but we also take the time to explain how our repairs will save you money in the long run. Our goal is to ensure the reliability and value of your vehicle, so you can have peace of mind on the road. 


We hope these questions and explanations have been helpful to you in making your decision. If you have any further inquiries or concerns, please don't hesitate to reach out at 407-322-8415. Harrell & Beverly is here to assist you and provide the best auto repair experience possible.

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