Warranty
Harrell & Beverly Warranty Coverage
3 Year / 36K Mile Warranty Effective 7/1/2026
Nationwide Coverage and Roadside Assistance Coverage Effective 7/9/2026
- General Repairs – Repairs are covered by a 3 year / 36,000 mile parts and labor warranty unless otherwise stated.
- Commercial and Fleet Vehicles – Repairs are covered by a 12 month / 12,000 mile parts and labor warranty unless otherwise stated.
- Internal Engine Work – Repairs are covered by a 12 month / 12,000 mile parts and labor warranty unless otherwise stated.
- Powertrain Products – Engines, transmissions, differentials, transfer cases, and turbos have supplier warranty coverage. See line item for details.
HOW TO OBTAIN WARRANTY SERVICE
If you have concerns with the work we performed, please contact us ASAP. The vehicle must be returned to Harrell & Beverly to verify the concern and determine warranty coverage. If the vehicle cannot be returned, contact us before any diagnosis or repairs are performed. Any diagnosis, part removal, or repair by another facility without our authorization voids the warranty.
WARRANTY EXCLUSIONS
Warranty coverage does not apply to: Damage caused by declined recommended repairs. Work that has been disturbed, modified, damaged, or repaired by another facility. Components not replaced or repaired by Harrell & Beverly. Normal wear and tear unless a premature failure occurs. Failures caused by lack of maintenance, overheating, contamination, accidents, abuse, misuse, or continued operation after a problem develops. Towing, rental vehicles, loss of use, or incidental and consequential damages unless otherwise stated.
ADDITIONAL TERMS
Estimates are valid for 30 days. Harrell & Beverly is not responsible for loss or damage caused by fire, theft, weather, or other events beyond our control. Approved repairs may require a deposit before parts are ordered. Deposits are refundable less any supplier restocking fees if the repair is canceled. Storage charges of $25/day begin 10 days after notification of repair completion. Past-due accounts incur a finance charge of 1% per month (12% APR). Returned checks are subject to a $30 fee.
NATIONWIDE WARRANTY
Most qualifying repairs are backed by a third-party nationwide warranty. Passenger vehicles receive 3 years / 36,000 miles of coverage for warranty concerns more than 25 miles from our shop. Commercial and fleet vehicles up to 1.5 tons receive 12 months / 12,000 miles of coverage for warranty concerns more than 50 miles from our shop. Towing and rental benefits may be available. Not all repairs qualify. To view full program details, please click this link: NationWide Warranty.pdf
ROADSIDE ASSISTANCE
One year of roadside assistance is included with this invoice for non-commercial, non-fleet vehicles one ton or less. Includes towing, lockout service, flat tire assistance, fuel delivery, and jump starts. Limited to two claims per year, up to $150 per claim. To view full program details, please click this link: Roadside Assistance Benefit.pdf
Frequently Asked Questions
Most general repairs are backed by our 3-year/36,000-mile parts and labor warranty unless otherwise stated. Commercial and fleet vehicles, as well as internal engine repairs, include a 12-month/12,000-mile warranty. Certain powertrain products, such as engines, transmissions, transfer cases, differentials, and turbochargers, carry the supplier's warranty. We'll always explain your specific warranty coverage before you leave.
Please contact us as soon as possible. We want the opportunity to inspect your vehicle and determine whether the concern is covered under warranty. The sooner you let us know, the sooner we can help.
Not before contacting us. If another shop performs diagnosis, removes parts, or makes repairs without our authorization, it may void your warranty coverage. If your vehicle cannot be returned to Harrell & Beverly, simply give us a call first and we'll explain the next steps.
Because we stand behind our work. We want the opportunity to inspect the concern, determine the cause, and make things right if the repair is covered under warranty. Allowing another shop to diagnose or repair the vehicle first can make it difficult to determine what happened and may affect warranty coverage. If you ever have a concern, please call us first. We're here to help.
Yes. Most qualifying repairs include a nationwide warranty for customers who experience a warranty concern while traveling.
Passenger vehicles receive 3 years/36,000 miles of nationwide coverage for qualifying repairs more than 25 miles from our shop. Commercial and fleet vehicles may also qualify for nationwide coverage under separate terms.
Yes. Most qualifying passenger vehicles receive one year of complimentary roadside assistance with eligible repairs. Benefits may include towing, jump starts, lockout service, flat tire assistance, and fuel delivery. Coverage is limited to two claims per year, up to $150 per claim.
Our warranty does not cover normal wear and tear, damage caused by declined recommended repairs, lack of maintenance, overheating, contamination, accidents, misuse, or repairs performed by another facility without our authorization. We'll gladly explain any warranty exclusions before your repair begins.
Absolutely. We believe in clear communication. Before any work begins, we'll explain your repair recommendations, answer your questions, and review the warranty coverage that applies to your specific repair so you know exactly what to expect.
Yes. Many replacement engines, transmissions, transfer cases, differentials, and turbochargers include manufacturer or supplier warranty coverage. For example, JASPER® remanufactured engines and transmissions include an industry-leading warranty of up to 3 years or 100,000 miles, providing added peace of mind.
We ask that completed vehicles be picked up promptly. Storage charges begin 10 days after you're notified that your vehicle is ready for pickup. If you need additional time, just let us know. We'll do our best to work with you.