Frequently Asked Questions

What kinds of cars do you repair?
Harrell & Beverly provides service for all domestic and Asian import cars, trucks, SUVs. We also welcome commercial and fleet vehicles.

​Do you require an appointment?
We recommend scheduling an appointment with us so we can give you the personal attention you and your vehicle deserve. However, if you find yourself in a tough spot with your car, call us at 407-322-8415.

​Can you provide me with an estimate over the phone?
We are unable to give accurate estimates over the phone until we are able to evaluate the vehicle. The exact cost of any repair is unknown until performing diagnostics. As a vehicle owner you shouldn’t make decisions based on ballpark figures. If the figure is too high, you unknowingly overpay and if the figure is too low, you have to fork over more money. The best way for us to help you is to diagnose the issues in person, and then we are better able to inform you of the cost of repairs. 

I've already had my vehicle looked at by another shop. Can I get an estimate from you to compare?
Your vehicle is much like taking it to another doctor for a second opinion. For us to provide answers, we need to do our own evaluation so we can provide you with an accurate estimate.

Why should I pay for diagnostics?
Doing so can save you time, money and hassle. Say your vehicle is making a weird noise. Your brother, neighbor, and coworker give you three different possibilities – which is correct? Your wallet can’t afford to gamble with unnecessary repairs. Car problems are like medical problems; both require a professional to find a solution to a problem you can’t solve.

Can I supply my own parts?
We do not use customer supplied parts due to warranty and liability reasons.

Do you provide towing service?
We recommend Athens Towing. They provide 24 hour towing, recovery, and emergency road service. Their phone number is 407-321-2948.

Do you have a shuttle service?
We can give you a ride if you need one! We provide free drop off or pick up for our customers who are within a reasonable distance.

Can I drop my car off after hours?
You are welcome to leave your vehicle with us if we are not open at a convenient time for you. You will see a key drop at the bay door. Please call to let us know you have left your vehicle.

Do you provide rental cars?
We work with Enterprise and can help you with arranging a rental car if needed.

Should I buy an aftermarket insurance policy?
They are usually not worth the money and are written to favor the seller and not the buyer. People believe these polices will cover everything under the sun. But most policies only cover certain components, not all components required to do jobs correctly, leaving you to pay the difference. It all comes down to the numbers, the insurance companies try to payout less for repairs than they made selling the policy.